NEWS FLASH!!!
We are currently working on replacing our current payment system and our credit card processor.
What this means to you:
Until the implementation of the system, we are suspending the acceptance of credit cards on our website. This does not affect lobby payments or phone payments, only those made on this website. If you wish to make a payment by credit card, please call our Customer Service Representatives at: (772) 466-1600 x3900.
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Refund Policy:
FPUA does not issue refunds on credit card transactions unless it can be determined after an investigation or by supporting evidence that a transaction was made in error (e.g., payment was made to the incorrect customer’s account, or in an amount in excess of the amount due). Payments for utility service are made after the services are rendered, and therefore cannot be returned. Refunds on credit card transactions can only be requested by contacting the FPUA Customer Service department at (772) 466-1600, extension 3900 during normal business hours. FPUA reserves the right to deny any refund request.
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